Warranty Table
Cartridges and Lubricants – According to product expiration date
Lithium Multi-Purpose Grease Cartridge – LT-400*
As long as proper storage and handling conditions are observed.
Pneumatic Pumps – 2 years
- Line 11 and 12 (G5 Generation)
- Line 13 MAX and 14 MAX (G4 Generation)
Pneumatic Pumps and Lubrication Equipment – 1 year
- Pneumatic Pumps: Line 11 and 12 (G4 Generation)
- Retractable Hose Reels: 17100, DS
- Diaphragm Pumps: BEAVER
- High-Flow Transfer Pumps: 15021, BZT-79000
- Pressurized Mobile Oil Collectors: TIGER-B01, PANTHER-B01, 6028-B
- Digital Meters and Mechanical Volumetric Meters:
- BO-18, BO-19-G2, B-900, BZ-950, BP-3000C-NEW, B-32, BZ-6000, BZ-5500, BZ-4500, BZ-1800, BZ-1850, BZ-2000
Manual Pumps and General Equipment – 6 months
- Manual Pumps / G4 Containers: 8522-G4, 8020-G4, 8620-G4, 8022-G4, 8021-G4, 8031-G4, 8631-G4, 8032-G4, 8632-G4, 8033-G4
- Manual Pumps / G2/G3 Containers: 8522-G3, 8020-G3, 8620-G3, 8622-G3, 8021-G2, 8031-G3, 8631-G3, 8032-G3, 8632-G3, 8033-G2
- Manual Pumps: 7020, 7030, 7029-G2, 7029-MASTER-G2, 7029-EASY, 7029-AIR, 7029-SPECIAL, 7028-E, 7029-PREMIUM, 7021-G2, 7022-T-G2, 7022-PP, 7022-PREMIUM, 7801-M, 7802-G2
- Manual/Electric Pumps: FOX, BT
- Gravity Oil Collectors and Oil Drain Carts: 6026, 6020, 6024, 6023, 6050, 6025-R20-C, 1010-CF-R20-G3, 1010-SF-R20-G3
- Fuel Tester: 1515
- Hoses and Accessories: Lubrifil Sets, Pressure Regulators
- Grease/Oil Control Valves
- Fuel Nozzles: BO-15, 5424, 5222, 5522, 5322
- Hydraulic Couplers, Tire-Inflation Nozzles, Rigid/Flexible Extensions, Swivel Connectors
- Cross Adapters, Tire Repair Kits, Caps, Compactors
- Hydraulic Jacks: Transmission and Floor Jacks
- Hydraulic Bottle Jacks, Oil Cans, Quick Couplers, Cleaning Nozzles, Reservoir Sprayers
- Mechanic’s Creeper, Flexible Plastic Funnel, Accordion-Spout Jug, Measuring Jug, Anti-Splash Protector, Hose Support
- Silicone Applicators
- Paint Sprayer: SPRAYBOZ-600
Assistência Técnica Autorizada
The warranty exclusively covers manufacturing defects in products sold by Bozza, provided they are used according to the instructions contained in the product manual.
What is not covered by the warranty
The warranty does not cover:
- Damage caused by misuse, drops, impact, improper transport, or incorrect storage;
- Use of the product outside the technical specifications indicated in the manual;
- Products opened, disassembled, or repaired by persons not authorized by Bozza;
- Failures caused by lack of preventive maintenance, use of incompatible lubricants, or improper installation;
- Defects or damage caused by natural phenomena (such as floods, sea air, etc.) or excessive heat exposure;
- Alterations to the original product (adaptations, modifications, etc.);
- Products whose serial number has been removed, tampered with, or rendered unreadable;
- Products not accompanied by a purchase invoice, or whose invoice is incompatible with the serial number;
- Costs related to equipment installation, including parts, accessories, and labor;
- Travel and/or shipping expenses for sending the product to the manufacturer or Authorized Technical Assistance;
- Operating problems or failures caused by interruptions in electrical power or compressed air supply.
Conditions for Warranty Validation
To activate the warranty, the customer must:
- Present the purchase invoice;
- Present a legible serial number;
- Send the product (consult instructions) to Bozza’s technical assistance (consult), with shipping costs paid by the customer;
- Wait for the technical evaluation and analysis report;
- Receive confirmation that the defect is covered by the warranty;
- If approved, the repair will be carried out at no cost.
Note: Contact Bozza Technical Support through official channels (phone, email, or website form). Our team may attempt to resolve the issue remotely, avoiding shipping and reducing equipment downtime.
Email: atab@bozza.com
Customer Service (SAC): 0800 019 5050
Note: Shipping costs are the responsibility of the customer or contracting company.
How to request warranty service
To ensure fast and effective support, follow the steps below whenever you need to activate the warranty for a Bozza product:
- Check the warranty period and conditions:
– Confirm whether the product is still within the warranty period according to the table available on the Bozza website;
– Remember: the warranty period starts from the invoice issuance date;
– The warranty covers only manufacturing defects. Damage caused by misuse, improper installation, lack of maintenance, or natural wear is not covered. - Have the required documentation ready:
– Purchase invoice;
– Product serial number;
– Clear photos and videos showing the defect. - Fill out the warranty request form:
– Access the official warranty request form available on the Bozza website;
– Fill out all required fields, including:
• Customer information (name, phone, email, address);
• Product information (model, serial number, purchase date, invoice);
• Detailed description of the defect;
• Attach photos and videos clearly showing the problem.
Note: Review all information before submitting to avoid delays in the analysis.
Warranty Certificate
To request your Warranty Certificate, fill out the form below:
Shipping Costs
Shipping costs for sending the product to the technical assistance center or factory are the customer’s responsibility, both for sending and returning the equipment.
Warranty Terms
Download your warranty terms by clicking the button below:
Products Out of Warranty
If your equipment is no longer within the warranty period (check the serial number), we still offer support through our authorized technical assistance centers.
Sending to Authorized Technical Assistance
- The product must be sent to one of our authorized technical assistance centers;
- Before sending, contact our technical support to confirm the nearest unit and receive the correct shipping instructions. Units can also be consulted on our website (https://www.bozza.com/assistencias-tecnicas-bozza/).
Technical Evaluation and Quotation
- The authorized technical assistance will perform a complete technical analysis of the equipment and provide a repair quotation;
- The deadline for quotation and repair must be discussed directly with the authorized technical assistance.
Approval and Maintenance
- The repair will only be carried out after formal approval of the quotation;
- Payment must be made directly to the authorized technical assistance center, according to their conditions.
Shipping and Return
- All shipping and return costs are the responsibility of the customer;
Storage and Inventory Control
According to best conservation practices and to ensure the excellence of our products, it is essential to properly store Bozza products in your facility in order to maintain equipment integrity and quality.
For this reason, we request collaboration in strictly following the FIFO system (First In – First Out). This ensures customer satisfaction and strengthens our partnership.
Remember: Bozza’s warranty is valid from the issuance date of the Bozza Invoice, and warranty periods must be checked in the table available on our website under the Product Warranty section.
Note: The warranty will not be valid for resellers or consumers who store products improperly, for extended periods exceeding the specified warranty time, or for defects resulting from improper use.
IMPORTANT
- Bozza recommends periodic preventive maintenance to ensure greater durability and performance of the equipment.
- Before sending any product for analysis or repair, contact Bozza’s technical team. Many issues can be resolved quickly through remote assistance, eliminating the need to ship the equipment and reducing time and cost. Our technical team is ready to answer questions, provide troubleshooting guidance, and assist with correct product usage.